Our Policies

We are committed to protecting your data with robust security practices and compliance with industry standards.

Quality Policy

At Solid Logix, we are dedicated to exceeding customer expectations by delivering innovative, high-quality software solutions that drive efficiency and foster long-term success. Our commitment to quality is integral to every aspect of our operations. To achieve these standards, Solid Logix will:

  1. Promote a culture of continuous improvement, innovation, and psychological safety, ensuring that every employee feels empowered to contribute ideas, identify challenges, and drive improvements in a collaborative and inclusive environment.
  2. Establish effective systems and processes designed to meet safety, quality, cost, and delivery objectives for federal, state, local government, and commercial clients, with agility at the core of our operations to adapt to changing needs and deliver timely solutions.
  3. Maintain customer confidence by providing solutions that meet or exceed requirements and enhancing the customer experience (CX) to ensure satisfaction at the highest level.
  4. Support a skilled, knowledgeable, and accountable workforce through competency development, training, effective communication, and employee engagement.
  5. Proactively manage risks and establish mitigation measures to ensure reliable and predictable outcomes.
  6. Uphold strict compliance with industry standards and regulations across all activities, ensuring quality remains a cornerstone of our business operations.

Security Policy

Solid Logix is committed to ensuring the confidentiality, integrity, and availability of information through secure practices embedded in every stage of our development and operational processes. Security is a fundamental principle that drives our mission to deliver value-driven software solutions to our clients. To meet these standards, Solid Logix will:

  1. Build security into all processes, including planning, designing, developing, testing, deploying, operations, and maintenance.
  2. Strictly adhere to information security compliance requirements, guidelines, and processes, including federal, state, and industry standards.
  3. Formulate and implement information security objectives, monitoring and measuring performance against these objectives.
  4. Maintain a culture of information security awareness by training and educating employees on data protection and secure practices.
  5. Ensure compliance with Solid Logix's Information Security Management System (ISMS) Statement of Applicability (SOA) and any relevant legal and regulatory frameworks.
  6. Continually monitor and improve information security practices to address evolving threats and business needs.